<?php

    // Copyright (c) 2005 Help Center Live. All Rights Reserved

    // This file is part of Help Center Live.

    // Help Center Live is free software; you can redistribute it and/or modify
    // it under the terms of the GNU General Public License as published by
    // the Free Software Foundation; either version 2 of the License, or
    // (at your option) any later version.

    // Help Center Live is distributed in the hope that it will be useful,
    // but WITHOUT ANY WARRANTY; without even the implied warranty of
    // MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
    // GNU General Public License for more details.

    // You should have received a copy of the GNU General Public License
    // along with Help Center Live; if not, write to the Free Software
    // Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA

    // Contributors: Michael Bird

    // File Comments:
    // This file contains language strings used throughout the script
    // NOTE: DO NOT translate PERSON, GUEST, OPERATOR or DEPARTMENT,
    // they will be replaced in the script.

$lang['charset'] = 'iso-8859-1';

$lang['live_text_online'] = 'Live Support - Online!';
$lang['live_text_offline'] = 'Live Support - Offline';
$lang['powered_by'] = 'Powered By';
$lang['error'] = 'Error';
$lang['contact_us'] = 'Contact Us';
$lang['your_name'] = 'Your Name';
$lang['your_email'] = 'Your E-mail';
$lang['email_sent'] = 'Your email has been sent.';
$lang['login'] = 'Login';
$lang['logout'] = 'Logout';
$lang['sys_conf'] = 'System Configuration';
$lang['sys_conf_exit'] = 'Exit System Configuration';
$lang['live_help'] = 'Live Help';
$lang['trouble_tickets'] = 'Trouble Tickets';
$lang['canned_messages'] = 'Canned Messages';
$lang['transcripts'] = 'Transcripts';
$lang['my_details'] = 'My Details';
$lang['generate_code'] = 'Generate Code';
$lang['operators'] = 'Operators';
$lang['departments'] = 'Departments';
$lang['operator'] = 'Operator';
$lang['department'] = 'Department';
$lang['time'] = 'Time';
$lang['nick'] = 'Nickname';
$lang['faq'] = 'FAQ';
$lang['hot_pages'] = 'Hot Pages';
$lang['icons'] = 'Icons';
$lang['statistics'] = 'Statistics';
$lang['login_failure'] = 'Incorrect username or password';
$lang['updates'] = 'Updates';
$lang['update_available'] = 'There is an update available';
$lang['update_current'] = 'You are using the latest version of Help Center Live';
$lang['update_download'] = 'Click here to download the latest version';
$lang['back'] = 'Go Back';
$lang['control_panel'] = 'Control Panel';
$lang['view_all'] = 'View All';
$lang['add'] = 'Add';
$lang['edit'] = 'Edit';
$lang['delete'] = 'Delete';
$lang['view_note'] = 'View Notes';
$lang['add_note'] = 'Add A Note';
$lang['edit_note'] = 'Edit A Note';
$lang['delete_note'] = 'Delete A Note';
$lang['launch_monitor'] = 'Launch Request Monitor';
$lang['notes'] = 'Notes';
$lang['subject'] = 'Subject';
$lang['message'] = 'Message';
$lang['submit'] = 'Submit';
$lang['note_confirm_delete'] = 'Are you sure you wish to delete the note entitled';
$lang['cancel'] = 'Cancel';
$lang['no_notes'] = 'You have no notes';
$lang['status_online'] = '[ONLINE]';
$lang['status_offline'] = '[OFFLINE]';
$lang['status_on'] = '[ON]';
$lang['status_off'] = '[OFF]';
$lang['status'] = 'Status';
$lang['sounds'] = 'Sounds';
$lang['hostname'] = 'Hostname';
$lang['current_page'] = 'Current Page';
$lang['more_info'] = 'More Info';
$lang['initiate'] = 'Initiate';
$lang['accept'] = 'Accept';
$lang['decline'] = 'Decline';
$lang['chat_transfer'] = 'Chat Transfer';
$lang['chat_transferring'] = 'Transferring GUEST from OPERATOR';
$lang['incoming_chat'] = 'Incoming Chat Request';
$lang['incoming_opchat'] = 'Incoming Operator Chat Request';
$lang['incoming_transfer'] = 'Incoming Chat Transfer';
$lang['chat_request'] = 'Chat Request';
$lang['chat_operator_request'] = 'Operator Chat Request';
$lang['continue'] = 'Continue';
$lang['chatting'] = 'Chatting';
$lang['on_hotpage'] = 'On Hot Page';
$lang['browsing'] = 'Browsing';
$lang['click_for_live_help'] = 'Click here for Live Help - Powered by Help Center Live';
$lang['username'] = 'Username';
$lang['password'] = 'Password';
$lang['ip_addr'] = 'IP Address';
$lang['useragent'] = 'User Agent';
$lang['referrer'] = 'Referrer';
$lang['current_page'] = 'Current Page';
$lang['time_page'] = 'Time on Page';
$lang['time_site'] = 'Time on Site';
$lang['total_unique_visits'] = 'Total Unique Visits';
$lang['total_chat_requests'] = 'Total Chat Requests';
$lang['footprints'] = 'Footprints';
$lang['close'] = 'Close';
$lang['select_department'] = 'Please select a department';
$lang['select_operator'] = 'Please select an operator';
$lang['live_nick'] = 'Nickname for this chat session';
$lang['retry_select_department'] = 'You must select a department';
$lang['retry_select_operator'] = 'You must select an operator';
$lang['retry_live_nick'] = 'You must choose a nickname';
$lang['request_chat'] = 'Request Chat';
$lang['history'] = 'History';
$lang['view_history'] = 'View History';
$lang['wait_connect'] = 'Please wait while we connect you';
$lang['chat_empty'] = 'This chat session does not exist';
$lang['focus_win'] = 'Focus Window';
$lang['text_size'] = 'Text Size';
$lang['chat_time'] = 'Chat Time';
$lang['save_transcript'] = 'Do you wish to save the chat transcript?';
$lang['pushed_page'] = 'Pushed Page';
$lang['typing_message'] = 'PERSON is typing a message..';
$lang['transferring_file'] = 'Transferring file';
$lang['transferred'] = 'This chat session has been transfered to OPERATOR [DEPARTMENT]';
$lang['transfer_failed'] = 'Transfer Failed';
$lang['save_transcript'] = 'Do you wish to save this chat transcript?';
$lang['left_chat'] = 'GUEST has left this chat session.';
$lang['close_window'] = 'Do you wish to close this window?';
$lang['now_chatting'] = 'You are now chatting with PERSON';
$lang['insert'] = 'Insert';
$lang['guests_nick'] = 'Guest\'s Nickname';
$lang['push'] = 'Push';
$lang['url'] = 'URL';
$lang['email'] = 'E-Mail';
$lang['image'] = 'Image';
$lang['send'] = 'Send';
$lang['end_chat'] = 'End Chat';
$lang['cobrowse_sendpwd'] = 'An operator is currently in a CoBrowse session with you. Do you wish for the contents of this password field to be transmitted?';
$lang['canned_all'] = 'Public Canned Messages';
$lang['canned_op'] = 'Private Canned Messages';
$lang['canned_dep'] = 'Public Department Canned Messages';
$lang['canned_both'] = 'Private Department Canned Messages';
$lang['confirm_transfer'] = 'Are you sure you wish to transfer this chat session?';
$lang['str_too_long'] = 'The message you are trying to send is too long, it has been truncated';
$lang['popup_blocker_detected'] = 'The operator has performed an action that requires you to have your popup blocker switched off. Please switch off your popup blocker then click OK to continue, or click Cancel.';
$lang['start_live_help_info'] = 'To start live help, please click \'Launch Request Monitor\'';
$lang['chat_end_visitor'] = 'You have ended the chat session with OPERATOR.';
$lang['chat_end_operator'] = 'OPERATOR has ended the chat session with you.';
$lang['email_transcript'] = 'To e-mail yourself a copy of the transcript, please enter your e-mail address below.';
$lang['print_transcript'] = 'Print a copy of the transcript';
$lang['sent_transcript'] = 'A copy of the transcript has been sent to your e-mail address.';
$lang['chat_transcript'] = 'Chat Transcript';
$lang['operators_busy'] = 'All the operators are busy.';
$lang['connection_failure'] = 'Sorry, we were unable to connect you.';
$lang['old_password'] = 'Old Password';
$lang['new_password'] = 'New Password';
$lang['new_password_again'] = 'New Password Again';
$lang['first_name'] = 'First Name';
$lang['last_name'] = 'Last Name';
$lang['picture'] = 'Picture';
$lang['display_picture'] = 'Display Picture';
$lang['autosave_transcripts'] = 'Autosave Transcripts';
$lang['yes'] = 'Yes';
$lang['no'] = 'No';
$lang['password_updated'] = 'WARNING: Your password has been changed.';
$lang['password_unchanged'] = 'Your password has not been changed.';
$lang['details_updated'] = 'Your details have been updated.';
$lang['send'] = 'Send';
$lang['transfer'] = 'Transfer';
$lang['visitor_info'] = 'Visitor Info';
$lang['canned_messages'] = 'Canned Messages';
$lang['transfer_chat'] = 'Transfer Chat';
$lang['transfer_file'] = 'Transfer File';
$lang['cannot_transfer_0'] = 'You cannot transfer a file of 0 bytes';
$lang['request_sent'] = 'Request for file transfer sent';
$lang['send_file'] = 'Send File';
$lang['request_file'] = 'Request File';
$lang['max_size_is'] = 'Max file size is';
$lang['confirm_action'] = 'Are you sure you wish to perform this action?\n\nWARNING: It cannot be undone';
$lang['type'] = 'Type';
$lang['public'] = 'Public';
$lang['private'] = 'Private';
$lang['all'] = 'All';
$lang['canned_edited'] = 'The canned message was edited successfully';
$lang['canned_added'] = 'The canned message was added successfully';
$lang['logout_success'] = 'You have successfully logged out.';
$lang['online'] = 'Online';
$lang['offline'] = 'Offline';
$lang['image_code'] = 'Image Code';
$lang['text_code'] = 'Text Code';
$lang['html_code'] = 'HTML Only Code';
$lang['invisible_code'] = 'Invisible Code';
$lang['all_departments'] = 'All Departments';
$lang['individual_department'] = 'Individual Department';
$lang['view_stats'] = 'View Statistics';
$lang['admin'] = 'Administrator';
$lang['operators_deleted'] = 'Selected operators have been deleted.';
$lang['operator_added'] = 'The operator was added successfully';
$lang['operator_edited'] = 'The operator was edited successfully';
$lang['operator_password_updated'] = 'WARNING: The operator\'s password has been changed.';
$lang['operator_password_unchanged'] = 'The operator\'s password has not been changed.';
$lang['passwords_dont_match'] = 'The passwords submitted do not match';
$lang['db_error'] = 'A database error occured.';
$lang['hotpage_added'] = 'Hot page added successfully';
$lang['hotpage_edited'] = 'Hot page edited successfully';
$lang['page'] = 'Page';
$lang['hotpage_note'] = 'Note: Hot pages will be triggered when a user is on a page that contains a hot page string. For example a hot page of http://www.example.com/shop will trigger hot page notifications if visitors browse pages http://www.example.com/Shop/index.php and http://www.example.com/shop.php?foo=bar&bar=foo.. etc..';
$lang['name'] = 'Name';
$lang['cobrowse_started'] = 'OPERATOR has started a CoBrowse session with you';
$lang['cobrowse_ended'] = 'The CoBrowse session has ended.';
$lang['coforms_received'] = 'OPERATOR has filled in form data using CoForms';
$lang['department_edited'] = 'The department was edited successfully';
$lang['department_added'] = 'The department was added successfully';
$lang['code_cobrowse'] = 'Enable CoBrowse and CoForms on this page';
$lang['assigns'] = 'Assignments';
$lang['assigns_updated'] = 'Assigns updated successfully';
$lang['use_default_icon'] = 'Use default icon';
$lang['use_department_icon'] = 'Use department icon';
$lang['default'] = 'Default';
$lang['summary'] = 'Summary';
$lang['operators'] = 'Operators';
$lang['visitors'] = 'Visitors';
$lang['referrers'] = 'Referrers';
$lang['hits'] = 'Hits';
$lang['visits'] = 'Visits';
$lang['hits_per_visit'] = 'Hits per Visit';
$lang['chat_requests'] = 'Chat Requests';
$lang['from'] = 'From';
$lang['to'] = 'To';
$lang['day'] = 'Day';
$lang['month'] = 'Month';
$lang['year'] = 'Year';
$lang['view'] = 'View';
$lang['limit_results'] = 'Limit Results';
$lang['chat_accepted'] = 'Accepted Chat Requests';
$lang['chat_declined'] = 'Declined Chat Requests';
$lang['opchat_accepted'] = 'Accepted Operator Chats';
$lang['opchat_declined'] = 'Declined Operator Chats';
$lang['transfer_accepted'] = 'Accepted Transfered Chats';
$lang['transfer_declined'] = 'Declined Transfered Chats';
$lang['online_time'] = 'Online Time';
$lang['step1'] = 'Step One';
$lang['step2'] = 'Step Two';
$lang['step3'] = 'Step Three';
$lang['step4'] = 'Step Four';
$lang['step5'] = 'Step Five';
$lang['step6'] = 'Step Six';
$lang['step7'] = 'Step Seven';
$lang['step8'] = 'Step Eight';
$lang['step9'] = 'Step Nine';
$lang['step10'] = 'Step Ten';
$lang['select_lang'] = 'Select Your Language';
$lang['install_upgrade'] = 'Do you wish to install or upgrade';
$lang['install'] = 'Install';
$lang['upgrade'] = 'Upgrade';
$lang['config_chmod'] = 'Make sure config.php is CHMOD\'ed to 777 before you continue.';
$lang['database'] = 'Database';
$lang['username'] = 'Username';
$lang['password'] = 'Password';
$lang['prefix'] = 'Prefix';
$lang['installation'] = 'Installation';
$lang['monitor_traffic'] = 'Monitor Traffic';
$lang['monitor_yes'] = 'Yes, monitor traffic and chat requests';
$lang['monitor_no'] = 'No, just monitor chat requests';
$lang['company_name'] = 'Company Name';
$lang['template'] = 'Template';
$lang['skip'] = 'Skip';
$lang['config_more'] = 'There are more confguration options if you edit the config file manually.';
$lang['config_manual'] = 'Skip this if your config file has already been edited.';
$lang['install_db'] = 'A new set of HCL database tables will be installed';
$lang['upgrade_db'] = 'Your current HCL database tables will be upgraded';
$lang['setup_complete'] = 'Setup Complete';
$lang['now_login'] = 'You can now login to the administration panel';
$lang['setup_warning_login'] = 'WARNING: Delete the \'setup\' directory before you continue';
$lang['config_warning'] = 'WARNING: CHMOD config.php back to 644 (not publically writable)';
$lang['setup_arrive'] = 'If you have just completed the setup, you need to delete your \'setup\' directory before you can login';
$lang['hcl_welcome'] = 'Welcome to Help Center Live';
$lang['hcl_welcome_message'] = 'Hi, Thanks for choosing Help Center Live. It looks like it is your first time here, so you need to start by changing your username and password. To do this, you will need to enter the System Configuration panel.<br /><br />- Click System Configuration above.<br />- Click Operators in the main menu.<br />- Click Edit on the right of Default User (admin).<br />- Fill out your information, make sure you change the username and password.<br />- Click Edit at the bottom of the form.<br /><br />You now need to create a Department using the System Configuration.<br /><br />Once you have done that, assign yourself to the department you created in the Assigns section of the System Configuration.<br /><br />Now generate the code and place it on the pages you wish to monitor.<br /><br />You are now ready to start providing live support, so click Launch Request Monitor when you Exit System Configuration.';
$lang['modules'] = 'Modules';
$lang['mod_not_active'] = 'This module is not active';
$lang['mod_doesnt_exist'] = 'This module does not exist';
$lang['max_file_size'] = 'Max file size is:';
$lang['send_file'] = 'Send File';
$lang['file_zero_bytes'] = 'You cannot transfer a file of 0 bytes';
$lang['monitor_web'] = 'Logged into Web Monitor';
$lang['monitor_client'] = 'Logged into Client Monitor';
$lang['monitor_none'] = 'Not Logged In';
$lang['boot_operator'] = 'Are you sure you wish to boot this operator?';
$lang['boot_operators'] = 'Are you sure you wish to boot all the operators?';
$lang['boot'] = 'Boot';
$lang['boot_all'] = 'Boot All Operators';
$lang['booted'] = 'An admin has requested you to close your request monitor.';
$lang['start_opchat'] = 'Start Operator Chat';
$lang['readme'] = 'Make sure you read the README file and INSTALL instructions located in the "docs" directory before you continue with the setup to save yourself the hastle of doing the setup twice because something was done wrong the first time.';
$lang['login_process'] = 'Processing Login';
$lang['loading_sounds'] = 'Loading Sounds..';
$lang['config_problems'] = 'If you are certain that the config.php file is read only but cannot get past this step, then click Skip';
$lang['email_info'] = 'E-Mail Information';
$lang['email_host'] = 'SMTP Hostname';
$lang['email_port'] = 'SMTP Port';
$lang['email_username'] = 'SMTP Username';
$lang['email_password'] = 'SMTP Password';
$lang['upgrade_warning'] = 'WARNING: The upgrade option is only of you are upgrading from the previous release of HCL to the latest one.. e.g. Upgrade will work from 2.0.1 to 2.0.2 but not from 2.0.1 to 2.0.3';
$lang['blocked'] = 'You have been blocked.';
$lang['operators_offline'] = 'Unfortunately there are no operators available to assist you at the moment.';
$lang['use_tickets'] = 'Please submit your query using our trouble ticket system';
$lang['rating'] = 'Rating';
$lang['review'] = 'Review';
$lang['write_review'] = 'Please help us improve our service by rating how helpful the operator was and writing a review';
$lang['review_sent'] = 'Your review has been sent. Thank you for helping us to improve our service.';
$lang['min'] = 'Min.';
$lang['max'] = 'Max.';
$lang['chat_hold'] = 'OPERATOR has put you on hold.';
$lang['chat_resume'] = 'OPERATOR has now resumed the chat with you.';
$lang['forums'] = 'Visit our forums';
$lang['priority'] = 'Priority';
$lang['priority_rank'] = '(0 to infinity, where 0 = highest)';
$lang['true'] = 'True';
$lang['false'] = 'False';
$lang['order'] = 'Order';
$lang['visible'] = 'Visible';
$lang['reviews'] = 'Reviews';
$lang['reviews_view'] = 'View Reviews';
?>